Your guide to a better learning experience

"Confidential Information" means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party's business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party. "Course Materials" means the information provided by Monglish Academy UK Limited to accompany a course provided as part of the Services in electronic form. "Fees" means the fees paid by you to Monglish Academy UK Limited for the Services. "Intellectual Property Rights" means copyright, rights in or relating to databases, patent rights, performers' rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world. "Online Course" means the delivery by us of an online course pursuant to which you learn course materials remotely. "Services" means the provision of the Online Course Course and the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone or by WhatsApp or by communication through Social Media. "Website" means https://monglish.co.uk/ "You" means the individual or organisation purchasing the Services.

2.1. A description of the Services together with the dates on which the Services will begin are available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

2.3 We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.

Purchasing Services via the Website

3.1. In order to purchase our courses on-line you must register for an account with us via the Website. If you already have an account with us you can log into your account using your user name and password.

3.2. You may purchase by other means of direct communication by telephone or by WhatsApp or by communication through Social Media, and after completing payment via the direct payment link provided.

3.3. When you place an order for a Service via the Website, you are offering to purchase the Services on these terms and conditions. Monglish Academy UK Limited reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.5 below.

3.4. Following receipt by us of your order for Services via the Website we will contact you by email or phone or WhatsApp, confirming receipt of your order, and delivering the service by means of links to enter Zoom lessons, and a class DOJO account to access the materials and resources. Delivery is 100% online as the service of online courses are 100% online ESL classes. Delivery is initiated after 24-48 or receiving the payment confirmation, or at a later date if the client uses the deferral option (pay now, start later option).

3.5. A legally binding agreement between us and you shall come into existence when we have: (a) accepted your offer to purchase Services from us by confirming the purchase; and (b) received payment of the relevant Fees from you in accordance with clause 5 below.

3.6. Where your order consists of multiple Online Courses, each individual course will be treated by us as a separate offer to purchase. Acceptance of your offer to buy one or more courses will not be acceptance by us of your offer to purchase any other courses which make up your order.

4.1. Subject to clause 4.2 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.5 above, then you are permitted, according to our published Refund and deferral policies, accessible via this link, starting on the day after the date we have concluded our agreement in accordance with clause 3.4, to cancel your purchase of the Services.

4.2. If you have purchased an Online Course and have already accessed, all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.

4.3. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of Monglish Academy UK Limited.

5.1. The Fees for the Services shall be as set out on the Website or as told to you over the telephone at the time you placed an order for them.

5.2. Fees for the Service selected by you on the Website shall be debited from your credit / debit card via Stripe UK at the time of purchase. Fees must be paid in full prior to access of any Online Course.

5.3. You shall be responsible for all costs you incur in connection with your participation on any Online Course.

6.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.

6.2. Although Monglish Academy UK Limited aims to provide the Services to the highest standards of the industry, neither it, nor its course writers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by the Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

6.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services. Subject to clause 6.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

6.4. Subject to clause 6.5 below, Monglish Academy UK Limited's total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course in relation to which a dispute has arisen.

6.5. Nothing in this Agreement shall exclude or limit Monglish Academy UK Limited's liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.

6.6. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

7.1. All Intellectual Property Rights in the Course Materials and Online Courses are, and remain, the intellectual property of Monglish Academy UK Limited, whether adapted, written for or customised for the Client or not.

7.2. You are not authorised to: (i) Copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission; (ii) Record on video or audio tape, relay by videophone or other means the Online Course given (iii) Use the Course Materials in the provision of any other course or training whether given by us or any third party trainer; (iv) Remove any copyright or other notice of Monglish Academy UK Limited on the Course Materials; (v) Modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses. Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

7.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials in respect of the Online Course for the sole purpose of completing the Online Course within the specified course access period.

8.1. Each party shall keep the other party's Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

8.3. This clause shall continue notwithstanding termination of these terms and conditions.

9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you: fail to pay when due your Fees;

9.2. On termination clause 6 (liability), 7 (intellectual property rights), 8 (confidentiality) and 10 (restrictions) shall continue notwithstanding such termination.

Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.

We shall be entitled to assign these terms and conditions to any other company without prior notice to you.

These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

Monglish Academy UK Limited shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, Government edict or regulation.

We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.

14.1 The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.

14.2 When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and may use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.

14.3 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and provide you with communications. We will not pass any personal data onto anyone outside of Monglish Academy UK Limited, 14.3 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.

14.4. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser's interaction with the Website.

14.5. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.

14.6. Monglish Academy UK Limited endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.

14.7. Monglish Academy UK Limited may supplement the information that you provide with information we receive from third parties, such as exam registration bodies or your employer.

14.8. View our privacy policy at Privacy Policy

This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.

All card payments are securely processed through the Stripe payment gateway. Monglish Academy does not store any card information on its servers.

When submitting or updating your payment information initially, It is done directly with Stripe as the payment processor. The payment processor uses and processes your payment information according to their privacy policy. Monglish Academy does not store your payment information, except for the postal code and country, which we need for invoicing and compliance with government regulations.

Your end user payment information may be processed through the Stripe payment processor in accordance with Stripe's terms and policies. We do not collect or store your end user payment information.

By using our website, you agree to the collection and use of this information. If we decide to change our privacy policy, we will post those changes to keep you aware of what information we collect, how we use it, and under what circumstances we disclose it.

We offer discount and card payments for all our users. Card payments are processed directly through the SSL 256 encryption protocol to ensure the security of your personal data. Once again, none of your card details are stored.

We will collect and process the following personal information about you:

Name

Email

Mobile Phone

Payment Information

When a user fills out a registration form or provides personal information in other ways

Interaction with the website

From public sources

Marketing / Promotion

Creating user account

Certificates and collecting customer reviews

Gathering customer feedback

Enforcing terms and conditions

Processing payment

Support

Administrative information

Targeted advertising

Managing customer orders

Managing user account

If we want to use your information for any other purpose, we will request your consent and will only use your information after obtaining your consent, and thereafter, only for the purposes you have consented to, unless there is another legal obligation.

We will not transfer your personal information to any third party without obtaining your consent, except in specific cases as outlined below:

Advertising service

Analytics

Data collection and processing

We require these entities to use the personal information we transfer to them only for the purpose it was transferred and not to retain it longer than necessary to achieve the specified objective. We may also disclose your personal information in the following cases: (1) to comply with the law or regulations or a court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; (3) to respond to claims that your use of the Service violates third-party rights. If the Service or our company is merged with another company, your information will be one of the assets transferred to the new owner.

We will retain your personal information with us for a period ranging from 90 days to 2 years after user accounts remain inactive or as long as necessary to achieve the purposes for which it was collected as detailed in this Privacy Policy. We may also need to retain certain information for longer periods such as maintaining records / reports in accordance with applicable law or for other legitimate reasons such as enforcing legal rights, preventing fraud, etc. Remaining information may be anonymized and aggregated information, and does not identify you (directly or indirectly), for an indefinite period.

Depending on the applicable law, you may have the right to access and correct or delete your personal data or receive a copy of your personal data, and restrict or object to the processing of your data effectively, and request us to share (transfer) your personal information to another entity, and withdraw any consent you have provided to us to process your data, the right to file a complaint with a supervisory authority and other rights that may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law. You can also choose not to receive direct marketing or analytics we conduct for marketing purposes by writing to us at [email protected]. Please note that if you do not allow us to collect or process the required personal information or withdraw consent for its processing for the required purposes, you may not be able to access or use the Services for which your information was sought.

You can also opt out of receiving direct marketing or analytics we conduct for marketing purposes by writing to us at [email protected].

The security of your information is important to us, and we will use reasonable security measures to prevent loss, misuse, or unauthorized alteration of your information under our control. However, due to inherent risks, we cannot guarantee absolute security and therefore, we cannot guarantee any information you transmit to us, and you do so at your own risk.

Our service may contain links to other websites that we do not operate. This Privacy Policy does not address the practices of any third parties, including any third party operating any website or service accessible.