Your guide to a better learning experience

1. The trainee may request a refund of the subscription fee before taking the placement test, subject to a deduction of 5% as administrative fees from the total training fee. The trainee shall also bear any bank charges related to the transfer of the refunded amount.

2. The trainee may request a refund of the subscription fee after taking the placement test, subject to a deduction of 5% as administrative fees and 7% in case of payment through Tabby or Tamara, in addition to twenty-five US dollars (USD 25) as the placement test fee from the total training fee. The trainee shall also bear any bank charges related to the international transfer of the refunded amount.

3. The trainee may request a refund of the subscription fee after attending the first lecture only. In this case, the full value of the level will be deducted based on the original package price without any discounts that the trainee may have received, i.e., from the net amount collected from the trainee. In addition, 5% administrative fees, and 7% in case of payment through Tabby or Tamara, will be deducted from the total fees. The trainee shall also bear any bank charges related to the international transfer of the refunded amount. The client may complete the level.

4. The trainee may not refund the tuition fees under any circumstances after attending the second lecture of the course.

5. The trainee may not request a refund of the fees if the levels have been frozen before taking the placement test.

6. In all refund cases, the refund request form must be completed to clarify the reasons and facilitate communication.

7. The refund period ranges from fourteen (14) to twenty-one (21) working days, according to bank transfer policies.

8. The client may request a refund at any time only in the event that the institution breaches the terms of the service provided.